Ships from Maryland • Fast U.S. delivery in 2–5 business days
Orders & Payments
Do you accept international orders?
Yes, we do. Bibiré ships worldwide. Shipping rates and delivery timelines are calculated at checkout based on your location.
What payment methods do you accept?
We accept major credit and debit cards, along with secure payment options such as Shop Pay and Afterpay. All transactions are processed through encrypted and trusted payment gateways.
Can I modify or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations are not guaranteed. Please contact us immediately at hello@shopbibire.com. Cancellations are only possible if the order has not yet entered processing.
Shipping & Delivery
Where do orders ship from?
All orders are processed and shipped from our U.S. base in Germantown, Maryland.
How long does order processing take?
Orders are processed within 1–3 business days, excluding weekends and holidays.
How long does shipping take?
- U.S.: 2–5 business days
- International: 5–10 business days
Delivery timelines may vary due to carrier delays or customs processing.
How do I track my order?
Once your order ships, you will receive a confirmation email with your tracking number and link. Please allow up to 24 hours for tracking updates to appear.
Returns, Exchanges & Store Credit
What is your return policy?
We accept returns within 15 days of delivery, provided items are unworn, unwashed, unaltered, and returned with original tags and packaging.
Do you offer refunds?
No. Bibiré does not offer monetary refunds. All approved returns are issued as store credit only.
Who pays for return shipping?
Customers are responsible for return shipping costs.
How long does it take to receive my store credit?
Store credit is issued within 3–5 business days after your return is received and inspected.
Can I exchange my item?
Yes, exchanges are available for eligible items within the return window.
What items are not eligible for return or exchange?
Final sale items, accessories, worn items, and items returned without original tags or proper packaging are not eligible.
What if my item arrives damaged or defective?
Please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.
Size & Fit
How do I choose the correct size?
Please refer to our Bibiré Size Chart for detailed measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
Do your pieces run true to size?
Yes, Bibiré pieces run true to size. Fit may vary depending on the design and fabric, and specific notes are included in product descriptions where necessary.
Care & Craftsmanship
How should I care for my Bibiré pieces?
We recommend gentle hand washing or dry cleaning and avoiding excessive heat. Care instructions are also provided in product descriptions.
Are your pieces handmade?
Yes. Many Bibiré pieces are handmade or produced in small batches, with a strong focus on quality and craftsmanship.
About Bibiré
Is Bibiré a fast fashion brand?
No. Bibiré is rooted in intentional design, limited production, and timeless pieces.
Do you restock sold-out styles?
Some styles may be restocked in limited quantities. We recommend subscribing to our email list for updates.
Customer Support
How can I contact Bibiré?
You can reach us at hello@shopbibire.com.
You can call us on +12409379973
Our team responds within 1–2 business days.
