Returns & Exchanges
We want you to love what you ordered. Every piece is hand-finished by our team in Lagos, so please read this policy before you buy.
Exchanges & Store Credit
We don't offer refunds for change-of-mind returns. Eligible items can be exchanged or returned for store credit.
Return Window
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U.S. orders: within 15 days of delivery
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International orders: within 21 days of delivery
Requests made after the window can't be accepted.
Eligibility
Items must be:
- Unworn, unwashed and unaltered
- Returned with all original tags attached
- Returned in their original, undamaged packaging
Not Eligible
- Items marked Final Sale or Clearance
- All accessories
Exchange Shipping
You're responsible for return shipping costs and for shipping on the replacement item.
Store Credit
Store credit is issued within 3–5 business days after we receive and inspect your return. It never expires and can be used on any future order at shopbibire.com. Duties, taxes and original shipping charges are non-refundable.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, email us within 48 hours of delivery with your order number and photos. We'll send a replacement. If we can't replace it, we'll refund your original payment method. We cover return shipping on these items.
How to Start a Return or Exchange
Email hello@shopbibire.com with your order number, the item(s) and your reason. We reply within 1–2 business days with instructions. Please don't send anything back until you hear from us.
Size & Fit
Fit depends on the design. Boubous and kimonos are relaxed or oversized. Pant sets and structured dresses follow the size chart closely; size up if you're between sizes. If you're unsure, send us your bust, waist and hip measurements before you order and we'll recommend a size.
Questions?
Email hello@shopbibire.com or call +1 240-937-9973. We reply within 1–2 business days.
Nothing in this policy affects any rights you may have under applicable consumer law.
